Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Adcyma AB (“Adcyma,” “we,” “us”). They govern your use of our Identity Governance and Administration (IGA) platform (“Services”). By using our Services, you agree to these Terms. If you don't agree, please stop using the Services.

1. Definitions

“Adcyma” or “we” means Adcyma AB, a company registered in Sweden.

“Customer” or “you” means the person or organization subscribing to or using the Services.

“Services” means the Adcyma IGA platform, including all its features, tools, and related technology.

“Customer Data” means any data, content, or information that you or your users upload, submit, or store through the Services.

“Third-Party Services” means external platforms, APIs, and services that integrate with or are used in connection with the Services.

2. Use of Services

2.1 Eligibility: You must be at least 18 years old and legally authorized to enter into this agreement.

2.2 Account Registration: When you create an account, provide accurate information and keep your login credentials secure. You are responsible for everything that happens under your account.

2.3 License: As long as you follow these Terms, we give you a non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes.

3. Acceptable Use

When using the Services, you agree not to:

• Use the Services in any way that breaks applicable laws or regulations
• Reverse engineer, decompile, or try to extract the source code of our software
• Rent, lease, sublicense, or resell access to the Services
• Perform security or vulnerability testing against the Services without our written permission
• Intentionally overload, disrupt, or abuse the platform or its APIs
• Upload or store content that is illegal, harmful, or infringes on the rights of others
• Use the Services to send spam, phishing attempts, or other unsolicited communications
• Attempt to access accounts, data, or systems that don't belong to you
• Use the Services in a way that could harm Adcyma, other customers, or the platform's integrity

If we believe you are violating these rules, we may suspend your access while we investigate.

4. Pricing and Payment

4.1 Subscription Plans: Pricing follows our published Pricing Tier Policy. What you can access depends on the plan you choose.

4.2 Payment Terms: Fees are billed according to your chosen subscription plan and are due upfront. If you don't pay on time, we may suspend or cancel your access. Late payments accrue interest at 8% per month, compounded monthly or annually depending on your plan.

4.3 Taxes: You are responsible for any applicable taxes, except taxes based on our income.

4.4 Refunds: Subscription fees are non-refundable, except where required by law. If you cancel mid-billing cycle, you keep access until the end of the current billing period but will not receive a partial refund.

5. Service Level Agreement (SLA)

5.1 Uptime Target: We aim to keep the Services available 99% of the time, measured monthly. This target covers the Adcyma backend, frontend, and portal. Failure to meet this target does not entitle you to credits, refunds, or other remedies.

5.2 Exclusions: Scheduled maintenance (with at least 48 hours notice), downtime caused by Third-Party Services, force majeure events, and issues caused by your systems or configuration are not counted against the uptime target.

5.3 Support: We provide technical support for identified bugs in the software. This does not include consulting services or assistance beyond bug fixes.

6. Data Protection and Privacy

6.1 Data Processing: We handle personal data according to our Privacy Policy and Data Processing Agreement.

6.2 Security: We take reasonable technical and organizational steps to protect your data. That said, you are responsible for securing your own systems and user accounts.

6.3 Data Export: While your subscription is active, you can export your Customer Data at any time through the platform. After termination, you have a 30-day window to request a data export before we begin the deletion process described in Section 10.4.

7. Confidentiality

7.1 Confidential Information: In the course of using the Services, both parties may gain access to information that is not publicly known (“Confidential Information”). This includes, but is not limited to, Customer Data, business plans, technical details, pricing, and security configurations.

7.2 Obligations: Each party agrees to keep the other's Confidential Information private and use it only for purposes related to these Terms. Neither party will share the other's Confidential Information with third parties, except as needed to deliver or use the Services (e.g., with subprocessors bound by confidentiality obligations).

7.3 Exceptions: Confidentiality obligations don't apply to information that is already public, was known before disclosure, was independently developed, or must be disclosed by law.

7.4 Duration: Confidentiality obligations survive for two years after termination of these Terms, or for as long as the information remains confidential, whichever is longer.

8. Third-Party Integrations

8.1 External Services: The Services may integrate with various Third-Party Services. These integrations depend on the availability, APIs, and terms of those external providers, which are outside our control.

8.2 No Responsibility: We are not responsible for outages, changes, or issues caused by Third-Party Services. If a third-party provider changes their API, terms, or availability, it may affect how the Services work. We will make reasonable efforts to adapt, but cannot guarantee uninterrupted integration.

8.3 Your Agreements: You are responsible for maintaining your own agreements and licenses with Third-Party Service providers. Our integration with these services does not create any relationship between you and us regarding those external platforms.

9. Intellectual Property

9.1 Our Software: Adcyma owns all rights to the software, including updates and improvements. You may not reverse-engineer, decompile, or modify it.

9.2 Your Data: You keep full ownership of the data you put into the Services. By using the Services, you give us permission to host and process that data so we can deliver the service to you.

9.3 Feedback: If you send us suggestions, ideas, or feedback about the Services, we may use them without any obligation to compensate you.

9.4 Marketing Reference: We may use your company name, logo, and general description of your use of the Services in our marketing materials, website, and customer lists. If you prefer not to be referenced, let us know at [email protected] and we will remove you within 30 days.

10. Term and Termination

10.1 Duration: These Terms apply for as long as you have an active subscription or use the Services.

10.2 You Can Cancel: Cancel your subscription and stop using the Services at any time.

10.3 We Can Cancel: We may suspend or end your access if you break these Terms, violate the Acceptable Use rules, or fail to pay.

10.4 After Termination: When your subscription ends, you lose access to the Services. You have 30 days to request an export of your data. After 90 days from termination, we delete your organization and all associated data, unless we are legally required to keep it.

10.5 Survival: Sections on Confidentiality, Intellectual Property, Limitation of Liability, Indemnification, and Governing Law survive termination of these Terms.

11. Service Modifications

11.1 Updates: We may update, change, or improve the Services at any time. This includes adding new features, modifying existing ones, or retiring features that are no longer needed.

11.2 Notice: For changes that significantly reduce the functionality you are paying for, we will give you at least 30 days notice. If you don't agree with a significant change, you can cancel your subscription before it takes effect.

11.3 Discontinuation: If we decide to discontinue the Services entirely, we will give you at least 90 days notice and help you export your data.

12. Limitation of Liability

12.1 No Warranties: The Services are provided “as is” and “as available.” We don't make any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

12.2 Liability Cap: Our total liability for any claim related to these Terms is limited to the fees you paid us in the 12 months before the claim arose.

12.3 Exclusions: We are not liable for loss of profits, loss of data, business interruption, or any indirect, special, incidental, or consequential damages, even if we were advised of the possibility.

12.4 Exceptions: Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or anything that cannot be limited by applicable law.

13. Indemnification

If your use of the Services, violation of these Terms, or infringement of any third-party rights causes a legal claim against us, you agree to defend and hold Adcyma, its affiliates, and employees harmless from any resulting damages, losses, or costs (including reasonable legal fees).

14. Force Majeure

Neither party is liable for delays or failures caused by events outside reasonable control. This includes natural disasters, war, terrorism, pandemics, government actions, power outages, internet disruptions, and failures of Third-Party Services. If a force majeure event lasts longer than 60 days, either party may terminate these Terms with written notice.

15. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will let you know at least 30 days in advance by email or through the Services. If you keep using the Services after a change takes effect, that counts as acceptance of the updated Terms. If you don't agree with a change, you can cancel your subscription before the new Terms take effect.

16. Notices

16.1 To You: We send notices to the email address associated with your account. It is your responsibility to keep that email address current.

16.2 To Us: Formal notices to Adcyma should be sent by email to [email protected] or by mail to our registered address.

16.3 Delivery: Email notices are considered delivered when sent. Postal notices are considered delivered five business days after mailing.

17. Governing Law and Disputes

These Terms are governed by Swedish law. Any disputes will be handled by the courts of Sweden. Before starting legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct communication.

18. General Provisions

18.1 Entire Agreement: These Terms, together with the Privacy Policy, Data Processing Agreement, and Pricing Tier Policy, make up the entire agreement between you and Adcyma. They replace any previous agreements or understandings on the same subject.

18.2 Severability: If any part of these Terms is found to be unenforceable, the rest remains in full effect.

18.3 No Waiver: If we don't enforce a right or provision in these Terms, that doesn't mean we waive it.

18.4 Assignment: You may not transfer or assign these Terms without our written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms? Get in touch:

Adcyma AB
Email: [email protected]
Address: Gasverksgatan 12, Malmö, Sweden